Return policy

Return/Refund policy

Return Policy 

(4/4/2023 - Please give us 5-7 Business days to respond to all return requests. We are currently short staffed and trying to catch up)

3D MATSINDIA SpeedPro RETURN POLICY

Revised: 12/16/2021

Returns will not be accepted unless the merchandise is complete, in re-saleable condition, and has been previously authorized by 3D INDIA SpeedPro. 

Please notify 3D MATSINDIA SpeedPro of any shortage, damage, or missing package within three (3) days of receipt.

 

An RMA number is required for all returns and may be obtained from our customer service team at Operations.speedpro@gmail.com. Requests for RMA number must be made within 30 days upon receiving the products. Any products received that are unauthorized by 3D MATSINDIA SpeedPro or products not qualified for credit will be held pending a prepaid label to return the item to you or items will be destroyed after 30 days. It is important to follow the return shipping guidelines when preparing to ship the return. If an item has not been shipped out within 15 days of the RMA number being issued, we will close out the RMA due to inaction. 

3D reserves the right to replace mats with similar items for items that are discontinued. Replacement parts, special orders, displays, and promotional materials are not eligible for return. Merchandise returns will be accepted only for active items on our current price/inventory sheet. Credits will be issued on the basis of actual price paid less the aforementioned return charges if applicable. Freight prepaid is required for all returns unless otherwise agreed to. Cargo liners cannot be returned on the basis of cosmetic issues. 

Terms & Condition: -

• All Returns/Refunds for all related to damage/defect/quantity mismatch/description mismatch are eligible for return but within 3 days from Delivery.
• All Replacement/Refunds will be processed only after the product is received back to us and the quality check is cleared. 
• Any product returned that shows improper use, improper handling, or physical damage, damaged/torn out the box, missing manuals, parts, and accessories will not be Replaced/Refunded and will be returned to the buyer without rendering a reason. 
• 3D MATSINDIA SpeedPro has right to accept or reject the return request on case-to-case basis depending upon the support shared by the customer. 

All returns should be sent to the following address:

• 1st Floor, No. 31 CCR Building, Mission Road, Bengaluru, Karnataka 560027
• +91 8884998992
• Operations.speedpro@gmail.com